Are you looking to grow your customer base without expanding your team? Béla Kocsis shared insights on low-touch customer success management that would accomplish this goal. One key strategy is providing self-service options.
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By Béla Kocsis
Low touch customer success management is a growing trend in the world of customer service, as it allows businesses to provide support to their customers with minimal human interaction. This approach relies on automated systems and self-service options to help customers solve their problems quickly and easily.
The benefits of low touch customer success management are numerous…